What support do I get after 90 days?

After the warranty you can contract optional ongoing support, quoted separately. The delivered documentation lets you operate without depending on constant support.

Who provides my support?

The same person who develops your site. Direct contact, without intermediaries or call centers, by WhatsApp and email during business hours.

What if MTY disappears?

You keep operating. You have the site, the panel and complete documentation to maintain it or continue with another provider if you need to.

Does warranty support cover new changes?

No. The warranty covers bugs and panel questions. Structural changes or new pages are quoted as optional services.

How do I contract ongoing support?

We discuss it based on your needs and quote the plan that fits best. There's no obligation to contract it for your site to work.

Support and 90-day warranty

Warranty included

What your 90-day warranty covers

During the first 90 days after delivery you have warranty support to resolve questions and fix implementation details on your site.

Beyond the warranty, ongoing support is optional and quoted separately.

Bug fixes and questions

We fix implementation bugs and answer your questions about the panel by WhatsApp and email during business hours throughout the warranty.
Help with publishing

We assist you with the first publish to hosting when it's contemplated, so your site goes live without setbacks.

Clear limits

What the warranty doesn't cover

The warranty doesn't include structural changes, new features, pages outside scope, 24/7 support, ongoing marketing or monthly content management. We say it clearly to avoid misunderstandings.

Our Process

01: Changes to the original structure or site design.
02: New features or integrations not agreed upon.
03: Creation of new pages or writing extra copy.
04: Off-hours support or Ads management.

See add-ons

Optional support

Grow with additional services

When you want to delegate more or grow, these optional services are quoted separately. The base project works complete without any of them.

Annual Support Plus plan
Yearly
Priority support, minor changes and monitoring of your site all year long.
Get a quote
Managed Hosting by MTY
Yearly
We host your site with SSL, backups and renewal managed by us. Yearly service of $2,400 VAT included; you remain the owner and can leave whenever you want.
View plan
Monthly Site Report on traffic
Monthly
A clear monthly report of visits, sources and conversions on your site.
Get a quote
Monthly SEO and ongoing ranking
Monthly
Constant optimization to gain rankings and attract more clients from search.
Get a quote
Extended training for your team
Per event
Tailored sessions so your team masters the panel and publishes with confidence.
Get a quote
Assisted migration of your site
Per event
We migrate your current site or domain without losing data or rankings.
Get a quote

Support questions

Support services after delivery

After the warranty you can contract optional ongoing support, quoted separately. The delivered documentation lets you operate without depending on constant support.
The same person who develops your site. Direct contact, without intermediaries or call centers, by WhatsApp and email during business hours.
You keep operating. You have the site, the panel and complete documentation to maintain it or continue with another provider if you need to.
No. The warranty covers bugs and panel questions. Structural changes or new pages are quoted as optional services.
We discuss it based on your needs and quote the plan that fits best. There's no obligation to contract it for your site to work.